About the Role
As a Social Care Assistant in Connect to Community, you will provide practical, frontline support to adults and carers at the first point of contact with Adult Social Care. You will gather relevant information and offer advice, guidance and appropriate signposting, while supporting strengths‑based conversations that promote independence and wellbeing. You will assist with, or carry out, proportionate assessments with the right level of support and contribute to duty and intake activity, including responding to urgent enquiries. You will play a key role in signposting residents to community, voluntary and universal services, supporting access to reablement, technology‑enabled care and equipment, and identifying any safeguarding concerns so they can be escalated appropriately. The role also involves working collaboratively with colleagues and partner agencies to ensure coordinated and effective support. Alongside this, you will manage a varied workload, maintain accurate and timely records, and consistently demonstrate a professional, person‑centred approach in your work.
Key Responsibilities
Our new operating model is designed to cut down on unnecessary bureaucracy and increase meaningful time with people in their communities, focusing on what really matters: listening, building relationships and creating solutions that work.
Questions for Applicants
1. Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply?
2. Please tell us about the relevant experience or transferable skills you have that you can bring to this role?
3. What three qualities do you have that would make you a good Social Care Assistant and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability?
Qualifications
* The ability to empathise with, and show compassion towards, individuals in need of social care assistance.
* Strong knowledge of the needs and challenges faced by adults requiring social care, and a commitment to supporting their well‑being.
* Proven ability to prioritise and manage multiple tasks effectively, ensuring timely and high‑quality outcomes.
* Proficiency in basic IT skills such as Microsoft Office, email and file management alongside a demonstrated willingness to learn and adapt to new software systems.
* Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing.
Driving and Mobility
Surrey has both urban and rural areas and locality‑based social care workers will be expected to have a valid driving licence to drive in the UK, have access to a vehicle and be willing to travel across a wide geographical area.
Salary and Working Hours
This role has a starting salary of £30,647 per annum, based on a 36‑hour working week. This is a full‑time position, part‑time applications are also welcomed.
Locations
* Millmead House, Guildford (West 1)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two‑tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Other Information
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment.
Benefits
* Option to buy up to 10 days of additional annual leave
* A generous local government salary related pension
* Up to 5 days of carer's leave and 2 paid volunteering days per year
* Paternity, adoption and dependents leave
* An Employee Assistance Programme (EAP) to support health and wellbeing
* Learning and development hub where you can access a wealth of resources
* Wellbeing and lifestyle discounts including gym, travel, and shopping
* A chance to make a real difference to the lives of our residents
* Reasonable adjustments where needed will be made for successful applicants who have a disability or long‑term health condition to enable them to fulfil the requirements of the job.
Required Checks
An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.
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