Looking for a permanent, rewarding role that fits around your life and saves you money?
We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Why work with us?
£29,120 annual salary
Ideal for maintaining a work life balance while still being part of a team
Details
Start date:
19th January 2026
Location:
Work from Home - Nightshift
Training:
Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation.
Shifts:
Full time - 40hrs per
w
e
ek - hours worked between the hours of 5pm in the evening to 1am in the morning
Probity Requirements:
Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Firstly, what you get from *us!
Perks at Work - Savings Discounts / Free Online Classes
Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
Critical Illness - up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards - For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress - Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you'll do
In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
Supporting the bank's way of working to help as many customers as possible
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
Process Excellence-
Doing things well means something to you and you will always strive to improve on your work.
Collaboration-
You enjoy working with others and you like working as a team player.
Communication-
You can speak and write clearly and in a confident manner.