As a Credit Controller based in our office in Bury St Edmunds on a hybrid working, 12 month fixed term contract basis your role will be dealing with incoming calls and emails, releasing orders for delivery, daily contact with tenants and field-based personnel. To provide excellent customer service whilst collecting cash payments for the business. This includes the ability to work well under pressure in a changing environment as well as meeting deadlines/targets. Company Description Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience. Additional Information We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… Qualifications Your role as Credit Controller Manage own ledger, ensuring overdue debt is chased but also escalated quickly to avoid unnecessary risk Collection of payments in a timely manner Releasing orders within scheduled timeframes and to deadline Resolve disputed invoices in a timely manner to ensure collection of cash Liaise with the legal team on irrecoverable debt Day to day administration support e.g. copy invoices, statements, customer accounts etc Deal with telephone and email queries within SLA Build excellent relationships with tenants and field based personnel as well as peers in other departments Encourage the use of the online platforms Support colleagues to help cover periodic tasks Communicate regularly with the Credit Team Leader with any credit concerns Excellent planning and organisational skills What You’ll Bring… Credit management experience Ability to work well under pressure within a changing environment Able to meet deadlines and performance targets Excellent attention to detail Excellent communication and customer service skills A strong team player with excellent planning and organisation skills Proactive and methodical Good excel skills and familiar with windows