At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to win in self-care.
Description Overview
We are seeking a proactive and detail-oriented Customer Service Operations Analyst to join our dynamic team.
This role is ideal for someone who thrives in a high-pressure environment and is passionate about problem-solving, data analysis, and delivering exceptional customer support.
The successful candidate will play a key role in supporting operational excellence, resolving system and customer-related issues, and driving continuous improvement initiatives
Scope of the Role
* Support with the diagnosis and resolution of system issues to minimise workflow disruption
* Act as a point of escalation for complex customer order, enquiry, and claim issues
* Perform data analysis to identify trends, gaps, and opportunities for improvement
* Maintain and enhance dashboards (Power BI experience is a plus)
* Generate and distribute high-volume reports; analyse and present key insights
* Maintain Customer Service dashboards and FAQs
* Liaise with Customer Service Teams, Customer Supply Analysts and Account Managers to manage customer expectations, including those with high or unrealistic demands
* Assist cross-functional teams with data collection, analysis and strategic insights
* Review and implement new processes to enhance operational efficiency
Experience Required
* At least 3 years experience working in a similar position
* Experience working in a high-pressure, fast-paced environment
* Strong problem-solving and analytical skills
* Proficiency in SAP and Power BI (preferred)
* Customer-focused mindset with experience handling complex or sensitive issues
* Experience in data reporting, dashboard maintenance, and process improvement
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Find out more about Total Rewards at Perrigo.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here
Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo