Wadworth are on the look out for an enthusiastic and focused Property Helpdesk Assistant to join the Property Team!
About the Role
As Property Helpdesk Assistant you will be working as part of the Property team providing an effective, stream‑lined and customer focused service. You will be responsible for managing the day to day activities of the property help desk and provide an excellent property help desk service to all users. You will be the first point of call from Business Partners and Pub Managers regarding any property issues. Within this role you will be responsible for establishing what the exact issues are being reported, assessing the urgency of works to allocate correct priority response time and selecting a suitable contractor to address the issue. You will form strong relationships with both our Business Partners and Pub Managers whilst working closely with other members of the property team.
Daily tasks include; logging jobs with contractors and provide purchase orders via our system Business Central, liaising with our Maintenance Surveyors and booking appointments, issuing smaller jobs to our maintenance operative, logging and updating progress, provide daily lists of quotes and orders raised.
Please note this is a fixed‑term contract for an initial period of 6 months, with the possibility of extension.
26 hours per week
* Monday - Wednesday : 8.30am - 5pm
* Thursday : 8.30am - 12pm
A full job description is available on request from peopleteam@wadworth.co.uk
About You
We are looking for someone who:
* Has strong attention to detail
* Has experience of working within a customer service role
* Is computer literate, experience of MS office packages
* Is a strong team player
* Is a good communicator - both verbal and written
* Has the ability to plan, organise and prioritise workload
* Has willingness to learn and take instruction and to follow systems, notes and instructions given by colleagues.
* Is approachable with strong communication skills and a can‑do attitude
What are the benefits of joining the Wadworth Family?
* Discount offering 25% off food, drink and accommodation
* Company Vouchers
* Life assurance
* Group income protection
* Company pension scheme
* Cycle to work scheme
* Access to benefits platform
* Enhanced Parental Leave
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