This post is part of a professional multi-skilled team, working within the appointment booking, prepping & reception team within the Maxillofacial, Restorative, Orthodontic and Paediatric Dentistry Departments.
The post holder will primarily be working within the appointment office, booking patients from the relevant PTL's booked in accordance with Trust waiting list policies.
The clerical team work very closely with one another across two offices. All other staff groups are situated within the department, including secretarial and clinical staff.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
The key responsibilities of this role are;
o To ensure that all appointments are booked in accordance with Trust waiting list policies.
o To ensure that suspected cancer 2-week wait patients are booked within policy guidelines.
o This post requires concentration when ensuring patients are given an appointment within the national guidelines, as provided on PTL (Patient Target Lists) The post holder must advise Service Line or Specialty Coordinator if the clinic capacity is insufficient to accommodate number of appointments required and ensure individuals are kept informed.
o To ensure that patients are given sufficient notification of appointment, as set out in waiting list policies.
o To ensure that all patients who fail to attend appointments (DNA's) are managed in accordance with the trust DNA policy.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job responsibilities
To ensure all new outpatient sessions are partially booked in accordance with specific clinical booking rules and trust policies and where patients cancel their appointment at short notice to endeavour to fill the slot with another patient in order to utilise clinic capacity. To ensure that all follow up patients that are on a waiting list are booked in accordance with specific clinical booking rules and trust policies. Where follow up waiting list has not yet been implemented to ensure that patients are managed and booked according to the clinic profiles. To ensure that all changes to the clinic booking rules have been agreed with Service lines. Post holders will be given a regular clinic workload, but would be expected to cover irregular clinics as requested by Specialty Coordinator To undertake other duties within the post holders competence/career development plan as may be necessary from time to time, as determined by Specialty Coordinator To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.
Person Specification
Qualifications and skills
* Educated to GCSE 9-4 (A-C) in Maths and English or equivalent demonstrable experience in a similar role
* Basic proven knowledge of computerised systems.
* Proven knowledge of patient management systems
Knowledge & Experience
* Demonstrable experience within a similar role
* Proven knowledge of computerised systems
* Demonstrable experience working with PC's and spread sheets
* Demonstrable experience in working with the public face to face or via telephones
* Good telephone manner
* Able to work on own and as a team
* Ability to work well within a busy environment
* Proactive, takes own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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