Salary: £9,600 - 10,200 per year Requirements: Proven experience leading IT shared services. A strong background in ITIL frameworks and service management methodologies. Demonstrable expertise in managing budgets of £1m. Experience managing and developing IT teams and leading multi-vendor supplier environments. Excellent communication skills, with the ability to influence at all levels and drive organisational change. A proactive, customer-focused approach with a commitment to service excellence. Responsibilities: Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change, and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million, ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are met, working closely with senior stakeholders across the organisation. Technologies: Support ITIL Security More: We are seeking an experienced and strategically minded Head of IT Shared Services to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees our IT support teams and ensures service excellence aligned with ITIL best practice while managing a portfolio of suppliers and contracts for high-quality, cost-effective outcomes. last updated 5 week of 2026