Social network you want to login/join with: As a team leader you will be responsible for ensuring the successful day to day running of the motor complaints team, both in office 3 days a week and remotely 2 days a week. What you’ll be doing: Day to day operational management of the contact centre team. Accountable for maintaining a robust staff roster system to always ensure adequate staff coverage of the team including annual leave and sickness absence. Working with the other members of the senior account services team to co-ordinate activities and attend information governance group meetings as necessary. Review and take ownership for work allocation. Motivating the team and providing day to day support and guidance. Customer escalation handling if required to support the team. Support and be the main conduit from the case handling team into the clients SMEs. Spotting potential complex queries / complaints and escalating where required. What we’d like to see from your application: Experience managing a call centre team. Excellent communicator who can lead a team to success as a whole. Strong managerial background within the financial services. Excellent interpersonal and stakeholder management skills. Proactive and supportive to get the best out of the team. Day rate contract pay administered by Umbrella company. Location:
Bracknell. You will have the flexibility to work 3 days in office and 2 days from home. Hours:
37.5 hours a week Monday to Friday between the hours of 9am-5pm.
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