Overview
Join to apply for the Estates Helpdesk Administrator role at The Blood Cancer Foundation of Michigan.
A position has arisen to join our Help Desk team providing a triage service to our customers. The team answer calls and requests through a CAFM system prioritising and ensuring patient safety is never compromised. At times the requests can be complex and difficult requiring the administrator to remain calm and focused. Good communication and administrative skills are essential as the post holder will need to communicate with senior managers, contractors, members of the public and other staff members.
The Post Holder Will Be Expected To
Responsibilities
* Support the centralised Help Desk function, as the point of contact for the wider Trust to ensure reactive tasks are appropriately logged and issued, utilising the Trusts adopted Computer Aided Facilities Management (CAFM) system received via the portal, calls and email.
* Work flexibly within a team of pooled administrators, provide efficient and effective administration relating to the financial aspects of the Estates and Facilities functions, such as raising purchase orders and receipting invoices.
* To provide high quality and accurate records, including databases, trackers, and spreadsheets.
* Facilitate meetings, accurate minute taking and recording action logs.
* To provide an efficient and effective administrative service to a multidisciplinary team within the directorate and to follow approved administrative processes and actively engage in process review and development.
* This role will work predominantly within the Help Desk function; the post holder will be the initial point of contact (via portal / telephone / email) for the wider trust to log reactive maintenance tasks.
* Be responsible for processing on-call time sheets for Maintenance Engineers and Estates Engineering Officers, reconciling and verifying timesheets against booked data for approval and sign off by the Maintenance Manager / Trust Estates Engineering Technical Lead.
* Be responsible for being a single source of reporting of Estates information via CAFM.
* Handle calls that may interrupt usual work patterns and ensure urgent tasks are identified and brought to the relevant Estates Engineering Officer / Maintenance Manager.
* Support the management of the Trust Adopted ACT system and associated processes via the helpdesk.
* Facilitate meetings and compile agendas upon request; take and produce meeting minutes and action lists, and follow up on action points; collate and distribute relevant documents.
* General Administration and Office Duties; work flexibly to cover all administrative areas as requested by line manager; proactively identify potential issues or risks and escalate as needed; ensure handover of outstanding administrative procedures.
* Complete word processing, typing letters, memos and filing duties.
* Support and participate in staff bank activities where applicable.
Qualifications / Requirements
* Excellent organisation and communication skills; ability to be solution focused and have broad knowledge across Estates and Facilities functions to ensure high quality service.
* Motivated to work in a role aligned with Trust values of Care, Learn and Empower.
Additional Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industries: IT System Training and Support
#J-18808-Ljbffr