Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays
is continuing to build on strong foundations to deliver the best Owner and
Guest experience in the industry across our holiday park and accommodation
operations.
At Unity Holidays, we are committed to recruiting
individuals who are passionate about delivering exceptional experiences and who
thrive when working as part of an effective and collaborative team.
Our Holiday Home Aftersales Team plays a vital role in
ensuring our Owners receive an exceptional experience long after the sale has
been completed. We are looking for a practical, skilled and customer-focused
Maintenance Team Member to support the repair, maintenance and presentation of
holiday homes and lodges across Seven Lakes.
This is a varied and hands-on role where no two days are the
same. One day you could be completing snagging works and owner repairs, the
next you could be preparing a holiday home for handover, carrying out
maintenance tasks or supporting warranty inspections.
We want every Unity Holidays team member to have the best
teammates, so together we can build experiences where our core value of Togetherness
truly shines through.
We know without doubt that an industry-leading experience
starts with our team. We set high standards of excellence and will champion
your Growth through training, confidence and learning — and we'll always
celebrate a job well done.
About You
- You'll
be a practical and hands-on individual with strong maintenance and repair
skills.
- You'll
take pride in completing work to a high standard and delivering excellent
service to our Holiday Home Owners.
- You'll
enjoy problem-solving and finding effective solutions to maintenance
issues.
- You'll
be confident working independently while also supporting a wider team.
- You'll
be organised, reliable and able to manage your workload effectively.
- You'll
understand the importance of health and safety and always work safely and
responsibly.
- You'll
be comfortable working both inside and outside in varying weather
conditions.
- You'll
be flexible and willing to support different operational priorities
throughout the season.
As this role regularly involves interaction with Holiday
Home Owners, you'll also be professional, approachable and committed to
providing an outstanding owner experience.
Essential Requirements
- Good
practical maintenance and repair skills
- Full
UK Driving Licence
- Strong
problem-solving ability
- Ability
to work safely and follow procedures
- Good
communication and customer service skills
- Ability
to work independently and as part of a team
- Positive,
proactive and reliable approach to work
Desirable Requirements
- Experience
within caravan aftersales, maintenance or property repairs
- Trade
skills such as plumbing, joinery, painting or basic electrical work
- Understanding
of holiday home construction and systems
- Knowledge
of health and safety procedures
- Experience
working within holiday parks, leisure or hospitality environments
Key Responsibilities
- Carry
out aftersales repairs, maintenance tasks and snagging works on holiday
homes and lodges
- Respond
to owner-reported issues and aftersales requests in a professional and
timely manner
- Complete
allocated jobs efficiently and to a high standard
- Undertake
general maintenance duties including basic plumbing, joinery, painting,
repairs and adjustments
- Assist
with warranty works, inspections and holiday home handovers
- Support
the preparation and presentation of holiday homes prior to owner arrivals
- Ensure
all work is completed safely and in accordance with company standards
- Maintain
accurate records of completed works and report outstanding issues where
required
- Escalate
specialist or complex repairs when appropriate
- Use
company vehicles, tools and equipment safely and responsibly
- Carry
out routine checks on tools, equipment and vehicles and report defects
promptly
- Maintain
clean, safe and organised working areas
- Deliver
a professional and helpful service when interacting with Owners, Guests
and Team Members
- Support
wider resort operations and assist colleagues during busy periods
- Follow
all company policies, procedures, health & safety requirements and
COSHH guidance at all times
What We Offer
- A
supportive team environment in a beautiful resort location
- 25%
off Food & Drink for you, your friends & family and 50% when on
shift
- Team
recognition schemes including our monthly and annual "Unity
Champion" awards
- Holiday
discounts across all Unity Holidays parks
- Free
use of leisure facilities such as our pools & gym
- Employee
Assistance Programme providing support on financial, health & legal
matters
- Opportunities
for career progression within a fresh and growing company
- Training
and development opportunities delivered by both internal and external
trainers
- Stream
financial wellbeing platform, including access to UK-wide discounts and
earned wage access
About Unity Holidays
Unity Holidays is committed to creating unforgettable
experiences for our Owners and Guests, driven by a passionate team who work
together to deliver excellence every day.
