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Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life.
The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.
The Workspace and Projects Manager will be responsible for the planning and execution of projects. Their duties include planning, designing, executing, and monitoring every aspect of a specific project.
Have a strong understanding of Building services, to be shared with the Property Services Team.
The Workspace and Projects Manager will be permanently based at Universal Music UK 4PS Site but may also be required to visit other UMG owned or affiliated sites as required.
Mission Statement
We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do.
We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity.
We are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.
We Deliver Customer Service On The B.E.S.T Principle
* Be Bold
* Be Excellent
* Be Strategic
* Be a Team
The B Side: Skills & Experience
Be Operational
* Operate at a consistently high standard and within health and safety regulations ensuring that the team and any service providers do likewise.
* Monthly management of all floor plans and space planning, updating when necessary, including all moved employees, new starters and leavers.
* Seek and implement opportunities to improve the service, including receiving customer service feedback, and create lessons learned reports after each project.
* Provide a pivotal point of information and escalation for any health and safety matters during Projects.
* Produce safe work systems and communicate them to all relevant parties before work starts.
* Follow procurement guidance while sourcing quotations ensuring best value for money at all times.
* Manage all office moves while following agreed processes, ensuring all roles and responsibilities are adequately resourced.
* Ensure that all move projects are kept to agreed timescales and always meet business requirements.
* Effectively coordinate projects, ensuring high-quality delivery within agreed parameters and budgets.
* Take a flexible and firsthand approach (including taking part in projects involving manual handling for all small in-house office moves) when required.
* Conduct and record quality inspections.
* Consulting with contractors, making sure projects finish on time and to agreed cost.
* Managing permits system for refits via Landlords system, Raising LTA’s when necessary.
* Working closely with on-site M&E contactor ensuring works taking place can be done with minimal impact to the operations.
* Manage all projects by logging them on to the helpdesk.
Be Organised
* Set a structured work method by implementing sound procedures.
* Lead from the front by being punctual and working to the highest standards possible.
* Knowledgeable user of Monday.com or similar project tracking system.
* Co-ordinating works at 4PS working alongside with Tech support and AV when required on projects.
* Quarterly review on office allocation per business unit for finance charge back.
* Constantly review practices and procedures to ensure all team members are meeting the required standards.
Be Collaborative
* Provide a professional, knowledgeable and efficient service to internal customers.
* Maintain regular communication with colleagues across the company, ensuring all relevant parties are kept informed of progress during the projects.
* Managing relationships with colleagues and contractors, weekly meetings to discuss updates on projects, ensuring all related documents are up to date.
* Working closely with the onsite and offsite management teams.
* Enabling a culture of open, informed decision making.
* Communicate and influence effectively at all levels.
* Achieves results through working as a team.
Person Specification
* Previous experience managing office relocations and moves.
* Previous experience in project management.
* Exceptional diplomacy and influencing skills with good written and verbal communication and presentation skills.
* Excellent eye for detail.
* Knowledge of setting up facilities systems, and procedures.
* Proactively promotes and drives change.
* Excellent relationship building skills at all levels.
* Experienced user of FM performance measurement and building systems (AutoCAD).
* Able to create exciting and effective presentations (PowerPoint).
* Sound knowledge of managing outsourced service providers.
* Project management certification (Prince2 desirable).
* Ability to prioritise work according to business needs, pre-empting problems before they occur.
* Diplomacy and resilience under pressure, with proven ability to deliver projects on time and within budget.
* Motivation, confidence, and enthusiasm.
* IOSH and/or NEBOSH certification.
* Ensures appropriate professional working standards are maintained.
* Strong negotiating skills.
* Member of the IWFM, desirable.
Bonus Tracks: Your Benefits
* Group Personal Pension Scheme (between 3% and 9%)
* Private Medical Insurance
* 25 paid days of annual leave
* Interest Free Season Ticket Loan
* Holiday Purchase scheme
* Dental and Travel Insurance options
* Cycle to Work Scheme
* Salary Sacrifice Cars
* Subsidised Gym Membership
* Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category
Universal Music Group
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Entertainment Providers
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