Job Description
Senior Customer Insight & Data Manager
London, UK | đź•’ Full-time |
Salary - 60,000 - 70,000 plus bonus
Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience.
We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You’ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth.
You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business.
What You’ll Do
1. Lead and develop the customer insight team to deliver actionable insights
2. Own Bloomreach data analysis to power CRM and loyalty strategies
3. Drive segmentation, event tracking, and workflow integrations
4. Champion experimentation: A/B testing, regression, CLV, churn prediction
5. Lead brand health tracking and competitor analysis
6. Create guest avatars and embed segmentation across the business
7. Design and deliver ad hoc research (quant + qual, digital + face-to-face)
8. Provide insight fuel for...