About Us Korn Ferry is a global organizational consulting firm.
We help clients synchronize strategy and talent to drive superior performance.
We work with organizations to design their structures, roles, and responsibilities.
We help them hire the right people to bring their strategy to life.
And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.
We offer five core solutions: * Organizational Strategy * Assessment and Succession * Talent Acquisition * Leadership Development * Total Rewards /*generated inline style */ Job description Korn Ferry is currently looking for a full time contractor Senior IT Support Engineer for our EMEA region to be based at least three days per week in our London office. Day-to-day duties will include: * Remote and in person technical support of PCs, Laptops, and mobile devices. * Logging calls, walk-in interactions, and details into our ITSM. * Active Directory high level account administration e.g.: Computer account management. * Troubleshooting of common IT software and hardware products. * Troubleshooting network connection issues. * Work with other support teams to resolve issues and ensure that communication is maintained with the end-users until resolution. * Train end-users in the use of our systems. * Prioritize the nature of tickets according to Service Level Agreements (SLAs). * Complete all company administration and documentation as required. * Participate in the Shift-Left process. * Communicate with internal and external customers at all levels. * White Glove treatment for Senior Partners. * Animate the New joiner Inductions in the office for London, or remotely for Manchester and Dublin new starters. * Travel as necessary to Korn Ferry offices to provide support and facilitate EMEA Office moves. * Ability to work on public holidays if necessary. * Report issues and escalations to your Line Manager. * Support meeting rooms.
(VC and AV) * Collaborate with other teams in projects, POCs, UATs. Required Skills and Experience: * Minimum 2 years in a similar role with strong troubleshooting skills. * Understanding and working knowledge of Microsoft Office suite.
(M365) * Understanding and working knowledge of Microsoft Windows 10 and 11. * Working knowledge of cloud based virtual machines. * Experience working with Microsoft Authenticator or MFA/2FA solutions. * Experience working with Cisco VPN solutions or similar. * An understanding and working knowledge of Active Directory. * An understanding and working knowledge of Entra and Intune. * Experience supporting iOS and Android devices. * Imaging laptops, desktops and setting up MacBooks. * Experience of anti-virus maintenance and support. * Knowledge of HP or Lenovo Laptops/Desktops. * Experience troubleshooting printing problems. * Experience using a Mobile Device Management platform such as Intune. * Experience troubleshooting with BitLocker. * Familiarity with ITSM software such as ServiceNow. * Understanding of network infrastructure. * Excellent oral, written and telephone communication skills. * Professional and proactive approach to work. * Excellent time management and organisational skills. * Awareness of ITIL process and procedures. * Experience working with SLA and KPI measures. * Experience working with a multi-cultural and global organization.
(Follow the Sun support model) Required Certifications: A mix of the following preferred. * CompTIA A+ * University or College Certification * ITIL Foundation Language: Must be fluent in English. Any other language spoken within the EMEA region would be preferable. /*generated inline style */ Internal Mobility at Korn Ferry If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site.
If you accept such a position, your benefits programs and Human Resources policies may change.
Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position. /*generated inline style */ Korn Ferry is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. /*generated inline style */