Sanctuaryprovide in:house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not:for:profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first:class customer service.
Administration Officer
Chester based with a balance of home and office working
GBP 28,376 : GBP 29,870 per year
40 hours per week : Monday to Friday
This opportunity is for an Administration Officer to join our team in Chester. The position sits within Property Services, who are responsible for delivering high quality and cost:effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service and delivering effective group wide asset management and reinvestment programmes.
The role of
Administration Officer
will include:
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Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
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Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
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Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
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Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
Skills and experiences:
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Recent experience of undertaking a similar role
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Proven experience of working to deadlines and prioritising workloads, both for self and others
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Some experience of working with data, including inputting and updating databases
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Good organisational and planning skills
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Good communication skills, including both written and spoken English
About us
We provide in:house repairs and maintenance for a wide range of properties, as part of a not:for:profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 28,376 per annum (rising to GBP 29,870 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable the Sanctuary careers website)
Closing Date: 23 March 2026
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