* Start Date: 8th September 2025
* Salary: £12.60 per hour
* Site: Spectrum House, Central Bristol - onsite role only, no work at home option available
* Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
* Training Duration: 2 weeks
Overview
Could this be the opportunity you have been waiting for? Teleperformance is a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites and over 7,000 staff. We interact with customers on behalf of our clients, helping to solve their queries, and we look after customers in the way they need. We offer a multi-channel approach, including telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide opportunities for progression, with award-winning training programmes and exceptional training teams.
As a member of our expanding team, you will have the opportunity to take on a variety of responsibilities within your role, such as supporting customers with their online subscriptions and account management, and providing information and support to a global customer base through inbound calls, webchat and email responses.
Responsibilities
* You will be the first point of contact to assist customers with their online subscription enquiries and account management.
* You will provide information and support to a global customer base and create a positive customer experience through inbound calling, webchat, and email responses.
What you’ll do on a typical day
* Sign into systems at the start of the day and prepare for your workload.
* Engage with customers who have questions regarding their online subscription.
* Troubleshoot and problem-solve, using effective questioning and active listening to resolve issues such as subscriptions, payments and online accounts, potentially adjusting a package or offering alternatives in agreement with the customer.
* Work in a fast-paced, targeted environment and strive to maximise opportunities.
* Take a break structure of 1 hour total (30 minutes for lunch plus two 15 minute breaks) while staying available for customers.
Qualifications and skills
* Excellent communication skills and a passion for delivering exceptional customer service via phone, live chat and email.
* Customer-focused with a proactive and self-motivated approach.
* Good technological skills on PCs and in using mobile applications.
What’s in it for you – Perks
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP services, Mental Health Support, Financial Advice, Legal Advice
* Critical Illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – For the best of the best
* Refer-A-Friend earns up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
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