Your new companyA fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Complaints Team team who will support with managing and investigating complex complaints and working closely with the Ombudsman and will be hired initially on a 4 month temporary or fixed term contract. The role is based close to Richmond, close to a station. This role offers hybrid working - 3 days in the office and 2 at home after a short initial training periodYour new roleYour new role will be to manage and investigate complex complaints through the customer journey across multiple channels of communicating, ensuring you're keeping customers informed every step of the way. You will make sure complaints are correctly investigated, logged and assessed for risk making decisions at Stage 1. You will work closely with the complaints manager to gather information for MPs and the housing omudsman.What you'll need to succeedIn order to be successful you must have recent experience with dealing with complaints and being creative in terms of thinking outside the box, ideally dealing with case management in regulated business, the cherry on the top if you're working in housing. You will need to be immediately a...