Overview
Passionate about pets and delivering excellent customer service? The Gatehouse Veterinary Centre, we are looking for a Veterinary Receptionist to join our friendly and supportive team. This role is perfect for someone who loves the challenge of a busy reception desk. The Receptionist's role is key in providing the best journey for our clients and their pets ensuring they receive the highest level of care and support. As the first point of contact for our clients in a busy environment you will be required to ensure all clients and their pets have a comfortable and positive experience within the surgery, meeting and greeting clients, answering the telephone, booking appointments, signing up new clients, taking payments, record keeping and providing information on our products and services such as our Pet Health Club whilst maintaining a clean clinical environment.
Your ideal candidate
* Previous experience working in a veterinary clinic or animal hospital is preferred but experience in other animal care roles will be considered.
* Strong communication skills, both verbal and written.
* Excellent customer service skills, with the ability to handle difficult situations with empathy and professionalism.
* Proficient in using computer systems for scheduling appointments and managing patient records.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Attention to detail and accuracy in record keeping.
Your responsibilities
* Greet all clients in a friendly and professional way.
* Answer telephone calls from clients in a welcoming and calm manner.
* Provide excellent customer service, informing and educating clients sympathetically.
* Convert inquiries into appointments to maintain pet healthcare.
* Efficiently organise the appointment diary.
* Handle and update client data and records.
* Record relevant information in the practice system to support the clinical team.
* Ensure the accuracy of invoices and collect payments on the day of treatment.
* Make pre-op reminder calls and reschedule missed appointments.
This role involves working 30 hours from Monday-Friday with 1:6 Saturdays. You would be expected to work at each of the sites during holidays for cover. Plus the weekend work is at the main branch in Lavister.
Who we are
Join a team in the heart of that values compassion, professionalism, and dedication to pet health. We're a key part of the local community here, offering support and care to people's animals. Being part of Gatehouse vets also means being part of the IVC Evidensia network. IVC Evidensia is a global leader in veterinary care, operating a network of practices, hospitals, and referral centres dedicated to healthy animals and satisfied owners. We offer our team members both support and opportunities to grow.
Benefits
* 6.6Weeks annual leaveFTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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