Job Description
Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Key Responsibilities
* Manage end-to-end global rollout projects across multiple regions and hundreds of locations.
* Develop and maintain detailed project plans, rollout schedules, RAID logs, and governance frameworks.
* Design and document structured runbooks outlining deployment steps, responsibilities, timelines, risk mitigation, and escalation paths.
* Establish clear progress tracking and reporting mechanisms, ensuring transparency to stakeholders and leadership.
* Select and utilize appropriate project management tools to monitor milestones, dependencies, and delivery health.
* Drive process improvements and automation initiatives to increase rollout efficiency and reduce manual intervention.
* Coordinate cross-functional teams including Product, IT, Operations, Vendors, and Regional Stakeholders.
* Manage country-specific deployment considerations including localization, compliance, infrastructure readiness, and operational training.
* Ensure strong change management practices to support successful adoption at site level.
Required Experience & Skills
* Proven experience managing large-scale, multi-site global deployments, ideally across hundreds of locations.
* Strong experience delivering projects within UK/EU markets preferred.
* Experience in hospitality technology rollouts, particularly POS systems such as:
* Oracle Simphony
* Oracle OPERA
* Hands-on experience with Oracle Simphony is highly desirable.
* Strong capability in building structured rollout documentation and operational runbooks.
* Experience leveraging automation to improve project execution and tracking.
* Excellent stakeholder management and communication skills, with the ability to manage both technical and non-technical audiences.
* Strong risk management, problem-solving, and organizational skills.
Our X-Factor
* Work ethic: You are a consummate professional.
* Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
* Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
* Impact: You are a critical thinker with an emphasis on creativity and innovation.
* Passion: You have the drive to succeed paired with a continuous hunger to learn.
* Leadership: You are trusted, empathetic, accountable, and empower others around you.