Practice Solutions Manager – Vision Care – Leeds HPA
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Practice Solutions Manager, you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through the implementation of value-adding services that drive customer engagement, including digital solutions, category growth events, and sell-out activities. The PSM delivers training and coordinates educational events in collaboration with the Professional Education team to enhance the skills of ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts, and digital platform implementation expertise. In this role, a typical day will include:
1. Working in tandem with the Senior BDM by partnering consultatively with the Account Lead/Decision Maker, ECPs, and other store team members as needed to achieve mutually aligned goals, aiming to deliver outstanding customer experience, drive patient engagement, and improve retention for the practice, thereby increasing Alcon's market share, sales, and achieving targets.
2. Promoting the introduction of Alcon's digital platform and encouraging new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.
3. Assisting ECPs to improve the consumer journey experience within the practice (CL awareness, practice efficiency opportunities around fitting, post-fitting support, subscriptions programs through digital platforms) to accelerate CL sales growth and market share gain.
4. Planning fitting events to support the patient journey and enhance consumer experience with strategic Alcon brands.
5. Maximizing Alcon in-store visibility through POS materials and visual merchandising initiatives.
6. Coordinating educational curricula in collaboration with the Professional Education team.
7. Collaborating locally with Senior Business Development Managers, Professional Education, and Marketing to create and implement an effective practice support model.
What you’ll bring to Alcon:
* Strong relationship skills and a drive to understand customer businesses and needs, with the ability to challenge and sell using insights.
* Business administration experience with extensive optical training/experience on the job.
* Opticians/optometrists with commercial experience.
* A motivated and driven individual capable of achieving great results and adding value to this high-performing team.
* Agility and creativity in finding solutions to customer and company needs.
* Highly organized with good communication skills at all levels.
* Good commercial awareness and business acumen.
* Adaptability and flexibility.
How can you thrive at Alcon?
* Competitive compensation package including performance bonus, company car or allowance, private medical healthcare, and attractive pension contributions.
* Manage your workload and schedule while meeting your targets.
* Collaborate with teammates to share best practices and learnings as work evolves.
* Experience focused growth and development opportunities to advance your career.
*This is a 12-month contract role.
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