About the Role We are looking for a highly organised and detail-oriented individual to provide essential administrative support to our field sales team, ensuring a smooth and efficient Order to Delivery process. This role plays a key part in managing and maintaining the accuracy of order routines within our Dealer Management System (DMS), supporting the wider sales function and helping us deliver an exceptional customer experience from initial order through to final delivery. What you'll be doing: Support Field Sales by managing machine reservations, inventory availability, and pre-order requirements Check sales orders for accuracy and feasibility Submit purchase orders and liaise with suppliers Work with Finance Houses to ensure accurate invoicing and prompt payment Maintain occasional direct contact with regular customers Manage machine prep for shows, demos, and exhibitions Oversee the full Order to Delivery process, from order entry to final documentation Track orders through to completion, including changes, invoicing, and delivery Report on sales value, margin, and costing variances; contribute to sales forecasting Provide ad hoc reporting and support departmental projects Maintain inventory databases and reconcile stock records Coordinate new machine deliveries with haulage partners Requirements Essential Proactive order management and organisational skills Excellent customer service and relationship-building abilities Strong multitasking skills with the ability to liaise effectively across teams Ability to work accurately under pressure, independently and collaboratively Quick adaptability to computerised data systems and strong overall computer literacy (Microsoft Office, Outlook) Customer-focused mindset, aligned with SMT’s values and vision Understanding of dealer operations and customer business needs Desirable Experience with the current Dealer Management System (iDMS) Negotiation skills Familiarity with MRP environments Good technical knowledge of the Volvo CE product range Comprehensive understanding of the business’s total product offering Benefits What's in it for you? Alongside a competitive salary we off you a host of fantastic benefits! Taking Care of You Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade. Free Physio Access – Speak to a physio by phone or video. 24/7 GP Service – Private GP access anytime. That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits. Life Outside of Work Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover. Family Leave – Enhanced maternity, paternity and adoption leave. IVF Support – Paid time off for treatment and appointments. Retirement Support – Enjoy bonuses and phasedown days when its time to retire. Financial Extras Pension – We match your contributions up to 5%. Car Leasing – Salary sacrifice schemes through Tusker or Octopus. Cycle to Work – Save on a new bike and accessories. Discounts Platform – Save on groceries, holidays, shopping and more. Feeling Part of the Team You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.