About The Role
We are looking for a highly organised and detail-oriented individual to provide essential administrative support to our field sales team, ensuring a smooth and efficient Order to Delivery process. This role plays a key part in managing and maintaining the accuracy of order routines within our Dealer Management System (DMS), supporting the wider sales function and helping us deliver an exceptional customer experience from initial order through to final delivery.
What you'll be doing:
* Support Field Sales by managing machine reservations, inventory availability, and pre-order requirements
* Check sales orders for accuracy and feasibility
* Submit purchase orders and liaise with suppliers
* Work with Finance Houses to ensure accurate invoicing and prompt payment
* Maintain occasional direct contact with regular customers
* Manage machine prep for shows, demos, and exhibitions
* Oversee the full Order to Delivery process, from order entry to final documentation
* Track orders through to completion, including changes, invoicing, and delivery
* Report on sales value, margin, and costing variances; contribute to sales forecasting
* Provide ad hoc reporting and support departmental projects
* Maintain inventory databases and reconcile stock records
* Coordinate new machine deliveries with haulage partners
Requirements
Essential
* Proactive order management and organisational skills
* Excellent customer service and relationship-building abilities
* Strong multitasking skills with the ability to liaise effectively across teams
* Ability to work accurately under pressure, independently and collaboratively
* Quick adaptability to computerised data systems and strong overall computer literacy (Microsoft Office, Outlook)
* Customer-focused mindset, aligned with SMT's values and vision
* Understanding of dealer operations and customer business needs
Desirable
* Experience with the current Dealer Management System (iDMS)
* Negotiation skills
* Familiarity with MRP environments
* Good technical knowledge of the Volvo CE product range
* Comprehensive understanding of the business's total product offering
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance 4 x annual salary
* Financial/Physical/Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, which includes 24/7 Doctor access
* Healthshield - Cashplan for all employees
* Family Friendly policies
* Company events
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