Voids Service Manager
Industry - Repairs and Voids
Location - South East London
Hourly Rate - £30-£35ph
Job Description
Daniel Owen are proud to be partnered with a large growing property maintenance company in the London area. This is an exciting opportunity to join a company with an aggressive growth plan.
They are looking for a Voids Service Manager to come on board and manage all the Voids contracts. Working closely with the Operations Manager, you will manage the day-to-day operation of the contract and have overall responsibility for tenant and client satisfaction and involvement.
Daily responsibilities for the successful Voids Service Manager will include:
You will achieve or exceed budgeted profits whilst adding value to the client's property and service portfolio.
Manage the development and performance of all contract operations and establish and maintain relationships.
Ensure a high standard of service delivery of both directly delivered and subcontracted services.
Achieve or exceed service level agreements and key performance indicators as well as identify opportunities for contract improvements and expansion.
Develop and maintain excellent relationships with the client representatives and customers as appropriate and maintain best practice introducing innovative processes which will add value and drive efficiencies.
Experience managing all the void projects.
To recruit and develop a team including tradesman, local contractors able to refirb/re-model void properties.
Able to price and programme works from drawings, organising labour and materials etc.
Regularly review service delivery.
Requirements for the role:
You will have a proven track record and experience of managing reactive and major works projects.
The successful candidate will be able to work productively in a pressurised environment, act decisively when faced with urgent issues while consistently maintaining a high level of service at all times.
Social Housing, Local authority or contractor experience is a must.
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