We have a fantastic opportunity for a Leisure & Spa Manager at Bodelwyddan Castle Hotel.
The benefits of working with us
* A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
* 20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
* Potential live-in accommodation available
* Free use of gym and leisure facilities
* Free or 60% discounted food onsite
* Access to numerous discount offers with many national brands and retailers.
What will I be doing?
As the Leisure & Spa Manager, you will oversee the Sports, Leisure, and Spa departments, managing a team of experts that offer activities such as fitness classes, archery, rifle shooting, facials, massages, and gym sessions.
You will be responsible for driving financial success, guest satisfaction, and maximising the potential of these departments by showcasing what Warner can offer.
You will foster an environment that enables your team to perform at their best through high performance and fulfilment, creating memorable experiences for our guests and providing opportunities for your team.
What are we looking for?
* An inspirational leader who drives their team to deliver a great guest experience.
* Able to confidently handle guest concerns, resolve problems with empathy, and continually seek to improve based on guest feedback.
* An effective leader who can motivate and engage their team, even during high demand periods.
* A proactive approach to maintaining high standards and challenging when standards are not met.
* Decisiveness and confidence in decision-making.
* A passionate leader capable of coaching and providing feedback to improve performance across the Food and Beverage department.
What skills do I need?
* Previous experience leading a Leisure & Spa team, focusing on developing and retaining therapists.
* Experience managing a P&L and controlling costs in line with budgets.
* Understanding the importance of target setting and driving sales.
Diversity, equity, and inclusion are at the heart of our values. We encourage applications from all backgrounds and communities and are happy to discuss any reasonable adjustments or flexible working arrangements, including part-time or job-share opportunities.
We are committed to supporting every candidate throughout the recruitment process and are here to assist where we can.
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