Job Description This post leads our Network and Operations Directorate leading a team of 300 employees. This post is responsible for our incident & emergency response (labour, plant & vehicles), Network Security, Scheduling Hub and Control Room. It must strategically consider all incidents and stewardship of the network to continually improve the network function to its customer. You will be leading teams responsible for several contractual & performance KPIs including Incident Response (Primary & Secondary); CAT 1 repairs (7 and 28 day); 7 Day Road space Accuracy; and minimising contractual payment penalties. DIMENSIONS FINANCIAL responsibilities: Accountability for budget of c£30-40m per annum. Responsible for the management and efficiency of all fleet for the business c£8m. Accountability for minimising payment penalties which could directly affect profit in any one year if not mitigated. Opportunity to expand and be responsible for self-delivery in traffic management and small civil works which could be circa £10m per annum. Organisational: Leading team of 250- 300 personnel including c160 front line operatives. Accountable for health, safety & wellbeing, engagement, development of staff; generating network intelligence; scheduling of works; improving productivity of Operations resources. Accountable for the effective and smooth management of any unions in place for our direct workforces. INTERFACES Internal: Staff and Managers from Asset, Performance & Delivery Teams, CPS Enabling Functions, CPS Senior Leadership Team. External: National Highways, Connect Plus, Emergency Services, Union Officials, Local Authorities, Contractors / Subcontractors and Stakeholders ACCOUNTABILITIES A key senior leadership team member as the Director for our dynamic Network Operations Directorate which is critical to the safe and serviceable M25 network operations and Services. This pivotal role leads a team of three hundred dedicated professionals, driving excellence across various critical functions. The role needs to strategically deliver and improve key customer focussed performance metrics which ensure safety hazards are eliminated and that customer delay is minimised. Being one of the busiest motorways in Europe, it attracts a very important stakeholder focus and can require ministerial commitments and engagement, legal and contract representation and acumen. Your role needs to showcase our performance whilst reducing the risk of significant penalty payment mechanisms which could directly affect the profitable success of the business. You will need to Lead and inspire an enthusiastic team, ensuring exceptional performance and engagement with a direct reporting line of subject matter experts. The four key divisions you will oversee are ‘On road operations’, control room, network access, and network resilience – each essential to our mission. An exploration of a self delivery function is also a strategic delivery expectation to look to improve our services and be more efficient and effective with our resources. You will leverage on your expert stakeholder management skills to navigate and resolve complex challenges with assurance. This role will allow you to play a vital role in guaranteeing the safety and reliability of road users’ journeys and contributing to our operational success. The four key focus areas are: · On road operations o Leading CPS’ on-road operations, delivering a safe network for our customers and reliable journey times. This includes responsibility for our Incident & Emergency Response, emergency repairs, winter gritting decisions and delivery across twenty-seven gritting routes. · Scheduling Hub o We are in an exciting phase of improvement and how we manage the scheduling of our network. The Scheduling team manage the planning of cylical, defect management and emergency works, ensuring the CPS team and supply chain, who work alongside us, have access to the network when we have a secure network. There is also the responsibility of monitoring KPI compliance and risk management for our works. · Control Room o Our control room is a 24/7 operation monitoring incidents and traffic activity on the network. The team liaise with National Highways Control Rooms around incidents, manage the chain of command, and dispatch resources as appropriate. The team also play a key role providing insight and intelligence on network risk and incidents · Network resilience and security o The team are responsible for security and resilience of the Network (including CPS depots and offices) and delivering the contractual obligations. CPS Security team consults with several stakeholders around risks to the M25 network, including Connect Plus, National Highways and emergency services. o The team investigate criminal offences such as fly tipping, theft and suspected terrorist related activity and collaborate closely with the local Police and external agencies. Operate security patrols at Dartford Crossing, Dartford cycle services, Abnormal Loads and Dangerous Goods Movements from the Kent Marshalling Area o Responsible for all our vehicles and fleet and deliver on behalf of BBATS, our duties under the Operators Licence