Job Title: Service Centre Coordinator (FSC) Location: Coventry Hours: 37.5 per week Monday to Friday – between the hours of 7am and 5pm Company Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country's largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability that we believe is second to none. This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors. Role We are currently recruiting for a Service Centre Coordinator to join our team based at our Head Office in Coventry. The successful candidate will be responsible for: Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion. To maintain and distribute the customers dedicated spare fleet within set times. To plan and schedule all events including ancillary equipment. Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur. To ensure that all legal documentation is received and expedited accordingly. To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance. To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators. When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible. Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc. To ensure that either the external service provider or Fraikin attends the vehicle distress incident within agreed timescales. To plan and schedule specific Customer vehicle inspection and maintenance events including ancillary equipment on behalf of the Customer. To ensure that all scheduled events are carried out in line with legal and Customer O'License requirements. To perform the job role successfully, the role holder must perform each essential responsibility satisfactorily. These requirements are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform in the role. Requirements Good standard of Education with a minimum of GCSE Maths and English or equivalent. The job holder will have previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers. Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law. IT literate. Will work best on their own initiative and take pride in ensuring that work is seen through to completion. To be flexible in attitude in providing solutions to problems. Able to interact confidently with customers, suppliers, be a team player, and build credibility with same. Reward Package 25 days annual leave bank holidays Pension Scheme Perkbox Life Assurance Employee Assistance Programme Training & Development Opportunities Free Parking Service Awards