Contract
37.5hrs per week, worked across 5 days / 30hrs per week, worked across 4 days / 22.5hrs per week, worked across 3 days
Shift Pattern
5.30am–2:00pm & 1.30pm – 10pm. Flexibility to work weekends is essential
Face-to-face interviews for this role will take place on the 17th and 18th of June. Please ensure you are available for these dates before applying.
Job Purpose
Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and at the till.
Key Responsibilities
* Maintain positive and professional manners towards customers and colleagues
* Support customers with product selection
* Offering additional link sales
* End to end customer service including till operations
* Ensuring the store is fully replenished
* Goods receiving duties
* Stocktaking and inventory compliance
* Competent in till operations including cashing up procedures in line with company policies and guidelines
* Maintain high standard of shopfloor standards including good stock levels and professional rapport with customers
* Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc.
* Ensure all health and safety policies and practices are adhered to such as prevention and prompt reporting of workplace injuries
* Ensure the safe usage of all the cleaning materials
* Ensuring store and stock rooms are kept tidy in line with H&S
* Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
* Ensuring security of stock on shop floor and compliance of till inventory
* Responsible for the shop floor security when on shift
* Awareness of potential security risks out of the store and part of the greater airport community
Person Specification
* Adaptability to the changing environment
* Ability to work in a team and individually
* Ability to work well under pressure
* Excellent interpersonal skills
* Ability to provide a professional standard of services
* Reliable in attendance and time keeping
* Self‑motivated
Accessing the airport
A five‑year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.
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