COMPLAINTS HANDLER (B2B)
Salary : £25,000
Location : Manchester City Centre - fully onsite role
Hours : Mon-Fri (9am-5pm)
Contract: Permanent
Ready to take the lead on turning complaints into opportunities? Our client is looking for a Complaints Handler who thrives in a fast-paced environment and loves delivering exceptional service. If you're solution-focused and eager to make an impact, this is the role for you!
What You'll Do:
Be the go-to problem-solver, managing client service issues from start to finish.
Investigate complaints, liaise with teams, and ensure swift, effective resolutions.
Own the process : track complaints, meet SLAs, and go the extra mile to ensure client satisfaction.
Shape the future by developing tools and training to improve service quality.
What You'll Bring:
Strong attention to detail, excellent communication, and problem-solving skills.
Experience in handling complaints, ideally in a B2B environment.
Confidence to challenge and influence at all levels.
A collaborative approach and a passion for delivering the best outcomes.
Why Join?
Join a multi-award-winning team that's all about fast-paced problem-solving and career growth. You'll get the chance to tackle a variety of service issues across sectors, with plenty of support to develop your skills and build your career. Salary reviews twice a year.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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