Overview
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As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.
As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.
Apply now to join the team and start your Iceland story!
Key Responsibilities
* Maximise profit by delivering great availability for customers and actively supporting store performance.
* Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
* Deliver on all agreed actions set for you by your line manager.
Engage, Develop & Retain Great People
* Proactively support and work with the Talking Shop Rep in your store.
* Support team engagement in your store.
* Contribute to an inclusive culture where everyone can be their best.
* Take a proactive approach to personal development and share knowledge to support up-skilling the team.
Doing The Right Processes And Doing Them Right
* Complete actions set by your line manager focusing on what the customer sees.
* Provide a positive service in store and at the doorstep, aiming to be the best place to shop.
* Follow and implement all cash handling and security policies & processes.
* Support digital service through implementing all “One Best Way” processes.
Leadership
* Lead with approachability and customer focus.
* Respect colleagues and foster teamwork.
* Actively work to reduce waste and support business goals.
* Care about the business and our people by being considerate.
Required Skills & Experience
* Proven experience in a retail management or supervisory role.
* Effective communication with every colleague to deliver store tasks first time, every time.
* Plan and organise the shift, using every member of the team.
* Provide balanced feedback to improve performance of colleagues.
* Set the pace of the team on shift by being hands-on to deliver a great store.
What We Offer
* 15% discount in all Iceland and The Food Warehouse stores.
* 28 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with length of service.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential financial, emotional and practical support.
* Clear career pathways with opportunities for development and progression.
* A supportive and inclusive work environment.
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