Advert
The Housing Assistant will support Housing Officers in delivering local housing services. Responsibilities include interviewing and advising customers on their housing prospects and needs, assisting at tenancy sign-up, handling key tenancy changes such as terminations, and maximizing the Council's income while minimizing rent arrears.
Essential qualifications and skills:
* Relevant experience in dealing with the public in person and via telephone.
* Proficiency with figures and Microsoft Office packages.
* Knowledge of housing services, including estate management and debt recovery.
* Effective customer service and communication skills.
* Strong numeracy skills.
* Ability and confidence to handle angry or upset customers.
Additional expectations:
* Use of initiative in decision-making.
* Flexibility to work at different locations and during different hours as required.
Desirable: A National Certificate in Housing or equivalent qualification.
Additional information: This is a temporary position, subject to business needs and funding, for 12 months or until the requirement for the post ceases, whichever is earlier.
If appointed, you will need to undergo a Disclosure Scotland check. For more information, visit www.disclosurescotland.co.uk.
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