HR Administration Team Leader
Location: Runcorn
Department: HR
Contract: Full-time
Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We’re looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer-focused HR service delivery.
About the Role
As Team Leader, you will oversee day-to-day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You’ll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.
Key Responsibilities
* Team Leadership & Service Performance:
* Lead and motivate the HR administration team to deliver high-quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence.
* HR Administration Operations:
* Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements.
* KPIs & Reporting:
* Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets.
* Collaboration & Stakeholder Engagement:
* Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs.
* Process Improvement & Projects:
* Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.
What We’re Looking For
Must Have:
* Proven experience managing or supervising an HR administration or shared services team.
* Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
* Excellent organisational, analytical, and communication skills.
* Ability to manage high-volume HR processes in a fast-paced environment.
* High attention to detail and ability to maintain confidentiality.
Good to Have:
* CIPD Level 3 or above.
* Experience in coaching and developing team members.
* Familiarity with HR technology and process automation.
* Understanding of employment law and compliance requirements, including Right to Work and DBS.
Behaviours
* Customer-focused mindset.
* Efficient and forward-thinking approach.
* Collaborative and team oriented.
* Committed to creating value and continuous improvement.