IDS-INDATA is seeking a Level 1 Infrastructure NOC Engineer to join our Service Operations team. This is an entry-level role suited to graduates or early-career candidates looking to build a career in IT infrastructure, networking, or cybersecurity. The role involves monitoring customer environments, responding to alerts, logging and managing incidents, and performing initial troubleshooting across network, server, and cloud platforms. You will be responsible for ensuring issues are correctly prioritised and escalated, maintaining accurate ticket updates, and following defined operational procedures and runbooks.
You will support routine service requests such as account provisioning, system checks, and scheduled maintenance activities, while also identifying potential security concerns and escalating them to specialist teams where required. Strong attention to detail, good communication skills, and a willingness to learn are essential, along with a basic understanding of networking concepts such as TCP/IP, DNS, and DHCP, and familiarity with Windows or Linux systems.
The role operates on a standard Monday to Friday (8x5) working pattern, with participation in an on-call rota once training has been completed. As the organisation continues to expand its managed services capability, there is an expectation that the team will transition to a shift-based model providing extended or 24x7 coverage, with a shift allowance applied when introduced.
This position offers a clear development pathway into Level 2 engineering roles and beyond, with opportunities to progress into Network Engineering, Server or Cloud Professional Services, or SOC and security-focused roles. IDS-INDATA provides structured training, certification support, and hands-on experience across enterprise customer environments.
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