About The Role
We are actively building diverse teams and welcome applications from everyone.
Role:System Engineer
Location: Birmingham(SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type:Permanent
Salary Package: 26000plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours:9.00 am – 5.30 pm Monday – Friday
Interview Process:2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites as part of the systems engineering team and undertake installations, moves and changes following a customer generated script. IMAC activity will include un-packing IT equipment and installing in specific locations and configuring units to a pre-defined standard following detailed instructions. This will include the installation of both hardware and software products. To undertake engineering project work as directed by the business including but not limited to software installations, hardware installations, decommissioning, and auditing
Key responsibilities:
* Attend a range of customer sites to provide high quality support on installation and deployment of IT hardware and software products, within the required customer parameters.
* Required to Install & configuration desktops, laptops and peripherals including user data migration, network printing and network drives.
* Assist with initial builds and configuration of new or existing laptops and desktops ready for issue to customer end user.
* Work efficiently and proactively to deliver IT support and deployments services to a wide portfolio of customers.
* Undertake floor walking activities to support deployment activities.
* Using strong technical and customer service skills, ensure that customer issues are dealt with in a professional and timely manner.
* Complete all work assigned in a timely professional manner and to a high standard.
* Work with and communicate effectively to managers and relevant stakeholders both within SCC andwithin customer as required.
* Support and work alongside team members or work efficiently as an individual on a customer site.
* Required to embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
* Will be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
* Will be required to assist the Project Team Leader or Senior Systems Engineer in overseeing project activity where required.
* Will be required to have a flexible approach to working hours in line with customer requirements.
* Will be required to stay away from home including some international travel.
* Will be required to work a certain amount of overtime when required to do so.
* Will be familiar and comply with all SCC and customer polices and processes relevant to the role and/or your responsibilities to SCC and our customers.
Skills and experience:
* Be professional and presentable at all times.
* Must have a full UK driving licence, where required for the role.
* Possess excellent customer facing and communication skills.
* Be flexible and pragmatic in their approach to the work assigned.
* Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts
* Will be self-motivated with good organisational skills and can work unsupervised.
* Will have good problem-solving skills.
* Have a demonstratable knowledge to work in the IT sector and perform a technical role.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC -https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC -https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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