Responsibilities
* Resolve customer enquiries and sell tickets for AXS and its clients.
* Provide a professional customer experience across all contact channels, including telephone, email, social media and live chat.
* Play a key role in ensuring the overall quality of customer interactions in the contact centre by focusing on channel quality management, training and development of other advisors, and handling escalated customer enquiries.
* Provide general day‑to‑day support to the contact centre team.
Qualifications
* Proven experience in a contact‑centre environment, with a focus on customer service and quality management.
* Good interpersonal skills and ability to interact professionally with customers and team members.
* Excellent problem‑solving and decision‑making abilities.
* Supervisory skills, including the ability to mentor and train other advisors.
* Proficiency in customer service software and tools.
* Target‑driven, self‑motivated and proactive.
Location & Hours
This part‑time role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Our Commitment to Inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
#J-18808-Ljbffr