Job Introduction
Job Title: Business Administrator
Location: Costessey, Norwich (commutable from Norwich, Dereham, Fakenham, Drayton, Taverham, Aylsham, Wymondham, Cringleford, Attleborough, Spixworth, Poringland and surrounding areas)
About Us
At C&H Quickmix (Tarmac), ‘who you are’ matters. If you share our values - proud of a job well done, collaborative in working well with others, and ambitious to make things better - then we’d love to hear from you.
We’re working hard to create a dynamic and inclusive environment, and it’s important that our people come from a variety of different backgrounds.
The Role
We are currently looking for a Business Administrator to join our friendly Readymix (‘RMX’) team based at our Costessey site near Norwich. This is a great opportunity to provide administrative support to our Distribution, Operations and Commercial team, ensuring smooth sales order processing and accurate invoicing.
Main Responsibilities
Reporting to the Transport & Production Manager, you will:
1. Provide professional administrative support to the business, ensuring accurate and timely processing of sales and distribution tasks.
2. Amend and process customer orders via phone and email when required.
3. Investigate and resolve missing ticket issues, manual invoicing, and EDI errors.
4. Maintain auditable processes for internal and external requirements.
5. Help support scheduling and planning to ensure timely delivery of orders.
6. Build and maintain strong relationships with customers and internal teams.
7. Complete merchanting processing and reconciliation within agreed timescales.
8. Raise customer credit notes accurately and promptly.
9. Create and issue new purchase orders in line with business procedures.
10. Resolve customer queries and manage POD (Proof of Delivery) requests, ensuring a high level of service.
The Ideal Candidate
We’re looking for someone who is:
11. Highly organised with strong attention to detail and accuracy.
12. Experienced in administration or sales support roles (experience in construction or distribution is a bonus but not essential).
13. Confident using IT systems (SAP, CRM, and Microsoft Office, especially Excel).
14. A strong communicator with excellent telephone manner and customer service skills.
15. Able to prioritise tasks and work effectively in a fast-paced environment.
16. Proactive, with problem-solving skills and a professional approach when dealing with stakeholders.
Why Tarmac?
In addition to a competitive salary, we offer:
17. Bonus scheme
18. Enhanced holiday entitlement
19. Contributory pension scheme
20. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
21. Employee Assistance Programme for free and confidential advice
22. Opportunities to join our Employee Communities (including REACH, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice & Menopause)
23. Training and development opportunities