Apply for the 3rd Line IT Support Engineer role at Calligo.
Application Deadline: 7 November 2025
Department: Service Operations
Location: Leicester
Hybrid role: Must spend a minimum of one day per week working from Leicester office and occasionally support customers on site.
Key Responsibilities
* Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, Microsoft desktop applications and networking
* Installation and configuration of servers (physical and virtual), firewalls, desktops, laptops, and infrastructure hardware
* Multi‑tasking various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
* Interaction with project teams to facilitate new systems and upgrades
* Support pre‑sales and Service Delivery Managers
* Work on internal and customer projects
* Be part of the on‑call rota when required
* Apply information security in accordance with the established team policies, procedures, and work instructions
* Adhere to all applicable compliance framework disciplines
* Foster strong working relationships with Calligo’s customers
* Provide customers professional and timely feedback / information
* Clear, effective communication to customers and colleagues
* Ownership and management of Service Tickets to which they have been assigned
* Provide reporting as required to line manager
* Create and maintain documentation
* Support and knowledge share with other members of the team
Skills & Experience
* 3+ years technical experience gained in a support environment, ideally in an MSP (Managed Service Provider) or similar
* Industry recognised professional technical qualifications and certifications
* Proven record of accomplishment in support methodologies, e.g. ITIL
* Sound problem analysis skills and an ability to manage and deliver under pressure
* In‑depth knowledge of the full Microsoft stack including Microsoft365
* Knowledge of supporting Remote / Virtual Desktop environments (desirable)
* Microsoft Active Directory, Group Policy & Exchange administration
* Windows Server Admin from 2012 to latest Microsoft Server Operating Systems
* Knowledge of networking and firewalls
* Working knowledge of Azure, VMware ESXi & vSphere from 6.0 to current (desirable)
* Practical knowledge of Windows Server, Windows Client, Linux and Active Directory
* Practical knowledge of VMware Infrastructure
* Working knowledge of Microsoft Exchange
* Experience designing, installing, configuring and maintaining all types of servers, storage and network hardware
* Experience of IaaS & cloud environments and deployments
Competencies
* Leadership skills
* Ability to work productively both alone and within a team
* Ability to work to deadlines
* Ability to adapt, explore solutions and take ownership in order to resolve problems
Benefits
* Training and development for career growth
* 25 days annual leave, increasing with length of service
* 5% employer pension contribution, minimum 3% employee contribution
* Healthcare cover
* Life insurance
* Flexible working
* Paid time off for volunteering
Seniority Level
* Associate
Employment Type
* Full‑time
Job Function
* Information Technology
Industries
* Data Infrastructure and Analytics
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