Contact Centre Team Leader, Warrington, Cheshire
Client:
KPMG UK
Location:
Warrington, Cheshire
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Base Location: Birmingham
The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters.
Within Central Services, we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in the UK.
From HR and Learning, Finance, Procurement, Facilities, and Business Support, through to Risk and Legal, Corporate Affairs, and Sales and Marketing, our approach is focused on driving the improved performance of the firm, which we support with diligence and expertise.
KPMG is one of the world's largest and most respected consultancy businesses. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
What will you be doing?
This role supports the Assistant Manager in the smooth running of the team with a focus on governance, effectiveness, and service excellence. Responsibilities include:
* Being a key member of the People Centre management team, working closely with your manager and peers to ensure service delivery adheres to KPIs and SLAs.
* Collaborating with third parties across your area of operation and supporting the monthly service review process.
* Partnering with other capabilities within the firm, HR leads, Talent/Benefit/Payroll, and People Operations management teams to identify and implement process efficiencies and improvements, with support from your manager to develop business cases.
* Serving as a point of contact for escalations, seeking resolutions to deliver superior customer service.
* Performance managing a team of around 7 staff members.
* Collaborating with other team leaders to develop talent and foster an environment where everyone can thrive.
What will you need to do it?
* Experience in managing contact or call centre teams, coaching, developing, and driving a culture of service excellence.
* Ability to build relationships and communicate effectively at all levels, both written and verbal.
* High resilience, with experience working in a highly pressurized, customer-centric environment, with the ability to prioritize and adapt to business needs.
* Experience working within project teams as a Subject Matter Expert (SME).
* Excellent attention to detail.
* A good level of IT proficiency, including Microsoft Excel, PowerPoint, Word, and SAP or equivalent HR systems.
To discuss this or other Central Services roles, apply, create a profile, upload your CV, and start making your mark with KPMG.
Find out more:
* Central Services (KBS) at KPMG: www.kpmgcareers.co.uk/experienced-professional/kpmg-business-services/
* Inclusivity and KPMG: www.kpmgcareers.co.uk/people-culture/being-inclusive/
* KPMG Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/
For additional support in applying, visit:
* Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
* Tips for interview: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
* KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
* KPMG Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
* KPMG Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals
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