Hospitality Manager
Location: Charterhouse School, Godalming
Salary: From £40,000 (depending on experience)
Contract: Full-time (52 weeks, 40 hours per week)
Requirements: Full UK driving licence & access to a vehicle | Flexible approach to working
Why Join Us
* 28 days holiday (including bank holidays)
* 3 volunteering days to give back to causes you care about
* 3 days grandparent leave for those special family moments
* 24 weeks enhanced maternity leave
* Bespoke training & development opportunities
* Pension & life insurance
* Discounts on high street brands, cinema & holidays via the Perkbox App
* Wellbeing hub & access to employee assistance programme
* Free meals while at work
* Career development & HIT Apprenticeships for all experience levels
We are seeking an experienced Hospitality Manager with a strong background in premium food and catering services to join our team at one of our prestigious education settings.
If you are passionate about delivering exceptional events that leave a lasting impression — from intimate private dinners to large-scale functions — this is an excellent opportunity to showcase your expertise in a high-quality environment.
Based at the renowned independent boarding school Charterhouse, on the outskirts of Godalming, you will support the delivery of high-end hospitality services for an exclusive clientele. The role involves overseeing events featuring fine dining, silver service, and premium banqueting delivered to the highest standards.
Job Description
As a Hospitality Manager at Charterhouse with Holroyd Howe you will possess the following attributes and have proven experience in managing high volume events.
Essential
* Proven experience managing high-volume events, conferences, or catering operations within a 5* hotel or corporate environment.
* At least 5 years' experience of managing events in your current role.
* Strong knowledge of food, hospitality, and operational delivery, with a keen eye for presentation and quality.
* Excellent communication and stakeholder management skills, with the ability to build and maintain strong client relationships.
* Calm, confident, and adaptable under pressure, capable of managing last-minute changes while delivering seamless events.
* Commercially minded, with experience managing budgets, labour costs, and identifying revenue opportunities.
* Exceptional organisational and planning skills, able to manage multiple events and work streams simultaneously.
* Experience leading and developing teams, motivating staff to deliver their best performance.
* IT literate, with familiarity using hospitality booking systems.
* Strong understanding of revenue management and guidelines to maximise event profit.
* Market knowledge of competitors and event industry trends.
* A proven track record and ability to provide high levels of service under pressure.
* Exceptional communication and customer service skills, both written and spoken.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
* An understanding and willingness to contribute to a 24h operational schedule when required.
* Experience working on large events circa 800 covers is preferred, but not essential.
* Ability to multi-task; you will be working across a number of activities and clients with tight deadlines.
* Ability to anticipate problems / issues and suggest proactive resolutions to be put into place.
* Strong operations and logistics management skills, including planning of shipments, transport.
* Strong spreadsheet and budget management skills, including use of Microsoft Excel.
* Presentation skills (verbal and written), internally and to clients/suppliers including use of Microsoft PowerPoint.
* Excellent communication skills – verbal and written, internally and to clients / suppliers.
* Team management - management and coordination of junior team members.
* Creative thinking and awareness of event industry trends.
* Attention to detail and organisation critical.
Qualifications
* Excellent communication skills, internally and externally with strong presentation skills.
* Inspiration to be a great leader and support, grow and nurture the team.
* Previous experience in delivering excellence in high volume events.
* Self‑motivated and able to work independently in a fast‑paced and multi‑tasking environment.
* Great team player.
* Proactive proven experience and able to adapt in an ever changing environment with a calm outlook.
* Possess excellent written and oral communication skills, and superior presentation skills.
* Strong organisational and time management skills.
* Working knowledge of computer systems (Microsoft Office) is essential.
Additional Information
People first
We’re a company of individuals, united in doing our best for our clients.
Great food, always
Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences.
Food education
We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices.
Respect in everything we do
Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other.
Fresh thinking
New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering.
In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK.
Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children.
This appointment is offered on the return of satisfactory professional references.
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