IT Systems Engineer
North Shields (with travel across the North East)
£25,000 – £28,000 + Retention Bonus
About the Role
Our client, a growing and personable technology services provider, is seeking an
IT Systems Engineer
to join their technical support team. This is a varied, mid-level position offering a mix of office-based remote support and on-site client visits, giving the successful candidate exposure to the full technology stack.
The ideal candidate will be customer-focused, technically well-rounded, and passionate about continuous learning. With a flat team structure, every engineer has the opportunity to resolve issues end-to-end, share knowledge, and be involved in project delivery.
Key Responsibilities
* Provide remote and onsite support across a diverse client base
* Troubleshoot and resolve escalated technical issues
* Manage and support IT infrastructure including servers, switches, access points, telephony, CCTV, and AV
* Document fixes and create technical knowledge articles
* Mentor and support junior engineers
* Assist with project delivery such as cabling, Wi-Fi, CCTV, and migration work
What Our Client is Looking For
* Minimum 1 years' IT support experience in a similar role (MSP background desirable)
* Strong Windows desktop and server troubleshooting experience
* Advanced Microsoft 365 administration (including hybrid environments)
* Solid networking knowledge (IPv4, VLANs, NAT, Proxy, filtering)
* VDI exposure (Microsoft RDS) and PowerShell scripting skills
* Full UK driving licence and own vehicle (mileage reimbursed)
* Excellent communication skills and a customer-first approach
Desirable:
VoIP management, Hyper-V/server management, cloud migrations, technical documentation experience.
Why Apply?
* £1,000 retention bonus after 6 months (performance dependent)
* 32 days annual leave (increasing with service)
* Free gym membership
* Company pension scheme
* Funded training and industry certifications
* Supportive culture with a focus on personal growth and development
Working Arrangements
* Full-time, 37.5 hours per week, Monday–Friday
* Based from the North Shields office with regular client site visits
* Travel primarily within the North East (mileage paid at 45p per mile)
Interested in developing your career in a supportive IT services environment?
Apply now to learn more.