THE ROLE We are seeking an intelligent, highly motivated Technical Support Engineer with excellent troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure to a variety of different technologies. RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday to Friday and out of hours on-call cover 24x7x365 Identifying and reporting defects in our application code, and managing fixes through Development Documenting solutions to grow our knowledge base Making recommendations on areas of process improvement Suggesting and adopting ways to improve the overall customer experience Providing internal feedback on our products from a customer and technical perspectiveKEY SKILLS AND EXPERIENCE BSc in Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company Experience of using case management tools Experie...