Lead User Researcher
£95,000 GBP
Onsite WORKING
Location: Manchester, North West - United Kingdom Type: Permanent
Anson McCade is delighted to be partnering with a a leading digital transformation consultancy as they seek to appoint to a Lead User Researcher to their dynamic team. This organisation is home to problem solvers, innovators, and collaborators, all united by a shared mission to deliver meaningful impact. Whether transforming digital services for millions, shaping cutting-edge solutions, or exploring new possibilities in technology, every achievement is made possible through teamwork.
The culture is firmly people-first - ideas are valued, professional growth is encouraged, and every contribution is recognised. The team is diverse, ambitious, and passionate, celebrating creativity and collaboration at every stage of the journey.
Role overview
The User Researcher will play a pivotal role in delivering actionable insights that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline.
Working as part of a growing Experience Design capability, this role will contribute to the creation of high-quality, user-centred services that make a measurable difference to millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns.
Key responsibilities
* Lead, plan, develop, and conduct design research using the most suitable methods for each project.
* Produce robust, data-driven artefacts that inform design decisions.
* Collaborate with client teams to deliver relevant and practical research plans.
* Apply both qualitative and quantitative research techniques effectively.
* Provide coaching and guidance to other researchers.
* Demonstrate a sound understanding of information architecture, interaction design, and visual design principles.
* Operate effectively within Agile delivery environments.
* Communicate clearly with stakeholders at all organisational levels.
* Apply strong commercial awareness to all activities.
* Manage stakeholder relationships with confidence and professionalism.
Desirable skills and experience
* Background in a full-service digital agency environment.
* Proven knowledge of user-centred design practices.
* Recognised thought leadership in a specialist area of research.
Reference: AMC/RHU/URS
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