Overview
We are looking for a qualified Site Service Shift Engineer to join our highly successful UK team based at Manchester airport. Reporting to the Field Services Area Manager, you will support on‑site installation, troubleshooting, and ongoing maintenance of airport security systems at our highly valued client site. Under limited supervision and usually acting independently, you will perform a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing X‑ray and CT‑based security systems. You will typically handle complex products and/or problems, may provide technical guidance to lower‑level technicians, help develop and maintain relationships with current and potential clients, and major UK international & regional airports. You will help ensure unparalleled client satisfaction through the delivery and maintenance of best‑in‑class security and detection products and related professional services.
Responsibilities
* Coordinate the planning and delivery of preventative maintenance (PM) services on various types of security search equipment.
* Coordinate and provide support to the customer by installing, calibrating, maintaining, testing, troubleshooting, and repairing X‑ray and CT‑based security systems of a highly complex nature.
* Prepare and conduct formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment, and provide on‑site technical and operator training.
* Work with customers via phone or in person to identify operations/technical problems, respond to complaints and questions until resolved.
* Troubleshoot and diagnose system/equipment interface problems during installations.
* Acquaint customer personnel with the full capabilities of the equipment and/or systems for immediate operational requirements; advise customer of all equipment changes and authorized modifications.
* Be proficient at Salesforce or similar CRM software and complete admin tasks to required deadlines.
Qualifications and Skills
* Graduate of technical school or military training in electronics engineering technology is highly desirable.
* Solid experience working successfully within a site or field service environment in a directly applicable industry.
* Strong technical knowledge of X‑ray, CT technologies, and company's products and equipment.
* Excellent customer interface, presentation, and communication skills, both verbal and written.
* Knowledge of complex digital and analog circuitry required, Linux a plus.
* Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope), and experience with High Voltage and X‑ray producing equipment preferred.
* Team player with ability to prioritize and work under pressure in a fast‑paced environment with minimal oversight.
* Ability to perform multiple activities simultaneously and independently; may be required to lift heavy weights.
Preferred Experience
* Security and Detection Systems
* Aviation
* Operating in a global environment
Leidos Security & Detections Systems is committed to Equal Opportunity and Diversity.
To be considered for this role, you must be a UK or EU national, eligible to live and work in the United Kingdom. Relocation is not available for this role.
£34,800.00 – £43,500.00
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