The role of the Customer Services Advisors - Complaints Team is to provide excellent customer service to customers who formally complain about a BMW product or service. You will deal with customer queries verbally and in writing in order to resolve the customer complaint. This role is based on our clients site as you will work closely with BMW colleagues and Retailers to ensure seamless levels of service and a high focus on the Customer.
Job Role / Duties:
Working in a team to receive and manage current and potential BMW customer's complaints, providing an exceptional level of support, communicating with them predominantly via telephone, email and social media exchanges
To resolve and investigate complaints and ensure the customer can be satisfied as quickly as possible with a resolution that meets the needs of the customer and BMW.
Take ownership of customers concerns and act as a primary contact, case managing each customer, liaising with relevant BMW Contacts and Retailers as required.
Correspond and communicate professionally with BMWs Retailers a...