Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £ 32,571.
Allocated shift pattern between 08:30 - 17:30 Monday - Friday
If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You'll be trained, supported, and encouraged to become one of our experts who not only help make our customers' lives a little easier but also help to guide them through the complexities of financial planning. You'll be part of a collaborative and supportive environment where you'll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you'll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You'll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.
An empathetic communicator who can build customer relationships
Some customer service experience, in a corporate, office, retail, or hospitality setting
A quick learner with the ability to understand and apply specialist financial knowledge
Experience using Microsoft applications
Please note this job role is not sponsorable under the Home Office points based system.
Starting salary between £25,400 and £29,028 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £ 32,571.
~ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer's leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
~ We take your wellbeing seriously with lots of support and tools
We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. Varga@aviva.