Responsibilities
* Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values
* Generate profit by exceeding KPIs
* Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
* Support the management team in maximising commercial opportunities to drive sales within the store, implementing Visual Merchandising and Window Guidelines to a high standard
* Promote and deliver piercing to customers with the team
* Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
* Ensure an inclusive environment, promoting equality and kindness with your team
Qualifications
* Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
* Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through the team
* Someone who demonstrates passion, drive and resilience, with a can‑do approach
* The ability to communicate openly and effectively
* A solution‑driven individual, with the ability to make decisions to benefit the business and a sense of ownership to take responsibility
* Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success. Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one‑on‑one customer service and driving this through your team, always putting the customer at the heart of all that you do.
Benefits
* Joining us, your benefits would include
* A competitive salary and exciting bonus scheme
* A staff uniform allowance – enabling you to have fun wearing our accessories
* Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
* An additional day's holiday to celebrate your birthday
We are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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