Contact Centre Advisor Closing date: 05/01/2025
Reference: REQ105754
37 hours / Permanent 25,584 - 26,835 * Canolfan Rheidol, Aberystwyth *All salary values are pro-rata.
About the role
If you are motivated by delivering first class customer service and committed to improving the customer experience, then we would like to hear from you.
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor, you will:
1. deal with all telephone enquiries within a high volume contact centre
2. provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care
3. be polite, approachable and have great problem solving skills
In exchange for your skills and commitment, we will offer the opportunity to work in a forward-thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches.
Additionally, we offer a range of employee benefits including competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.
Furthermore, to ensure work/life balance, the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
Job Description and Person Specification
For further information please contact Nicola Swarbrick, Lowri Owen, or Anna Gawthorpe.
Note: We reserve the right to extend the application closing date.
What we offer
* Work-life balance
* Lifestyle savings scheme
* Generous employer pension scheme
* Cycle to work scheme
* Learning and development
Where you'll work
Customer Contact & ICT
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
* Civil Registration: Birth, deaths and marriages.
* Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
* ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
* Library Services
Canolfan Rheidol
Our Aberystwyth office, Canolfan Rheidol, is an award-winning building. The office, with its open plan design, provides an excellent space for collaborative working.
Aberystwyth
Aberystwyth is a lively university town, seaside resort complete with promenade and pier, and the setting of atmospheric TV drama Hinterland.
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