Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on
Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses to the customers. Ensuring there is appropriate processes in-place (eg for escalation, risk management).
Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement.
Any exposure to Power BI and SQL is advantageous.
Essential Skills
* Experience building and running customer success teams in a B2B or B2C organisation;
* Excellent understanding of customer service;
* Excellent understanding of building learning and development communities for engaging with customers;
* Excellent communication skills, verbal and written;
2 days per week in Milton Keynes and up to £50k plus package.
...