JOB DESCRIPTION
As our new Cashdesk Manager, you'll play a pivotal role in shaping and influencing ways of working in what is one of Genting's leading venues. If you're motivated by impact, influence, and the opportunity to drive meaningful change, we'd love to hear from you.
Applicants must have a minimum of 2 years' experience working in a senior cashdesk position with responsibility of overseeing a team and managing performance in line with policies and procedures.
Key Competencies & Duties include:
* Take overall responsibility for the leadership, direction, and performance of the Cash Desk team, ensuring a positive, collaborative, and professional working environment at all times.
* Oversee the day-to-day operation of the Cash Desk, ensuring all processes run smoothly and efficiently, and that all compliance, security, and customer service standards are consistently met.
* Manage the staff rota, including planning, scheduling, and authorising shifts and holiday requests, to ensure adequate coverage and business continuity in line with company policy and operational needs.
* Lead on all people management matters within the Cash Desk, including recruitment, induction, training, performance management, and development of team members.
* Act as the primary point of contact for all Cash Desk staff, providing guidance, support, and regular feedback, and addressing any issues or concerns promptly and professionally.
* Foster a culture of continuous improvement, encouraging staff to contribute ideas and best practices to enhance the Cash Desk operation.
* Ensure effective communication between the Cash Desk and other departments, working closely with senior management to support business objectives and resolve operational challenges.
* Take responsibility for the implementation and adherence to all company policies relating to staff conduct, attendance, and welfare within the Cash Desk team.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
* Private GP helpline.
* Discount portal for popular retailers, restaurants, leisure and more.
* Pension scheme.
* Life assurance.
* Employee assistance programme \" A confidential helpline providing 24/7 advice and counselling whatever the issue.
* 20% discounted gym membership.
* Mental health support.
* Family-friendly and wellbeing policies.
Flexible benefits* \" designed for employees to choose the best package for their personal needs.
* Health Cash Plan (level 1 is company funded).
* Critical illness cover.
* Dental insurance.
* Travel insurance.
* Health Screening.
Rewards, recognition, development, and events
* Career development opportunities.
* Genting Academy \" online learning portal.
* Long service awards.
* Staff social fund.
* Annual company Christmas present.
* A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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