The role
Claims & Accounts Handler (Full Time or Part Time – Permanent)
£23-£27K DOE (Pro Rata)
Permanent Contract
Location: Newtownards or Saintfield
Mon-Fri – hours to be agreed
Introduction to NFU Mutual:
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency:
We are one of NFU Mutual's Agencies, covering North and East Down and based in offices in Newtownards & Saintfield. We have excelled in providing a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors. We have an additional exciting opportunity for a someone to join our growing and successful team.
About the role:
As a Claims & Accounts Handler within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you will manage claims from initial notification through to resolution. You will assist with day-to-day Account handling while also providing essential administrative support to ensure smooth operations within the office. You’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
About you:
• A real people person with drive, energy and enthusiasm.
• Strong interpersonal skills, communication skills, & relationship building abilities.
• Pro-active and the ability to work independently
• Experience of and an understanding of the insurance/financial services sector preferable, but not essential.
• Excellent organisational and problem solving skills.
• Strong IT literacy skills.
Qualifications required:
• Minimum – Maths and English GCSE (or equivalent) at Grade C or above
• Desired – A levels &/or degree (or equivalent)
• Please clearly state all individual qualifications on your application
Benefits :
• Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices
• Long-term career development opportunities
• Competitive salary
• Competency based salary progression
• Pension Contributions
• Membership Plus discount scheme
• Birthday additional holiday
• Up to 25 days holiday per annum (plus bank holidays)
Please apply in writing with CV and covering letter to: Niamh_hall@nfumutual.co.uk or call 02891 814218 for more information. Candidates data will be stored for a 3 month period.
Closing date 22nd September 2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.