Our client, a local manufacturer who sell their products for bespoke needs, is looking for an experienced Customer Service Advisor to join an existing team.
This is an exciting opportunity for someone looking to progress within a local business where full training will be given but you must have previous customer service experience and be able to work in a fast paced changing environment.
You will be the front line dealing with queries from customers, suppliers and inhouse engineers needing office support.
This role will include:
Resolving complaints on the phone, in person or online, with accuracy and efficiency.
Booking service calls and liaising with service engineers.
Maintaining records of complaints.
Coordinating with suppliers to arrange replacement goods.
Effectively communicating with customers on delivery/collection dates for replacement parts.
Skills and Experience
Effective at problem solving .
Good administration skills.
Good communication skills, both written and verbal.
IT literate (MS Office, internet, email systems)
Organised and able to prioritise workload.
This role will suit someone with a keen attitude who is willing to learn.
Working hours
8:00 to 4:30 Monday to Friday.
Pay
£12.21 per hour paid weekly by agency initially
Reward
Health & wellbeing programme
On-site parking