Overview
As a Fleet Delivery Specialist, you will own the customer journey from order to delivery, ensuring fleet customers receive vehicles seamlessly, on time, and to specification. This role sits within the busy Sales Order Processing team and offers the opportunity to work in a small, collaborative group with responsibility for building strong relationships with customers, dealers, and suppliers to deliver an exceptional customer experience.
Responsibilities
* Lead the end-to-end order-to-delivery process, ensuring every vehicle meets customer specifications and is delivered on time
* Ensure accurate vehicle specifications by liaising with Key Account Managers and the Technical Department
* Proactively identify and resolve delivery challenges to maintain smooth schedules and high customer satisfaction
* Ensure compliance with tender conditions, delivery agreements, legal requirements, and company policies
* Monitor and manage factory and bodybuilder delivery schedules, providing solutions to deviations to meet customer expectations
* Track and manage supplier and customer payments, supporting cash flow and mitigating risk
* Support continuous improvement initiatives by challenging processes and identifying opportunities to enhance efficiency and service quality
Requirements / Qualifications
* Demonstrates strong customer focus with a proactive and solution-oriented mindset
* Excellent negotiation and influencing skills to drive projects forward effectively
* Proficient in IT systems, including Excel and SAP
* Valid UK driving licence
* Solid commercial awareness and a clear understanding of customer requirements
* Clear and confident communication at all levels, internally and externally
* Methodical, organised, and detail-oriented approach; works well in a team and is committed to continuous improvement
About Renault Trucks UK / Volvo Group
At Renault Trucks UK, we lead the way in commercial vehicle innovation and reliability with award-winning E-Tech electric trucks. We are part of Volvo Group, committed to a sustainable future and a culture of care, inclusiveness, and empowerment.
Benefits
* Pension scheme: Matched up to 7% of salary, including death in service cover
* Medical Insurance: Provided by Bupa
* Employee Assistance Programme: Wellness, mindfulness, and counselling services
* Generous holiday allowance: 25 days rising to 30 days plus bank holidays
* Exclusive discounts on purchases: MyActiveDiscounts, MyGymDiscounts
* Enhanced family-friendly policies: Maternity and paternity leave provisions
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