Are you a keen problem solver with an eye for detail? Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role! Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team.
This newly refreshed role offers more variety than ever before. No two shifts are the same – one moment you might be supporting a crew with a breakdown, and the next you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.
Key Functions
* HEMS
* Community Volunteers Dispatch
* Command Dispatch
* Physical HALO support
Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days. We also welcome applicants who would like part‑time hours (in line with the needs of the business).
Job Responsibilities
The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment. The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.
Key duties include real‑time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.
Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, EOC staff, and many of our partner agencies.
Benefits
* Competitive NHS salary
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift and overtime working
* Generous Pension Scheme
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Cycle‑to‑work and other salary sacrifice schemes
* Staff networks
* Access to a wide range of discounts from various organisations across the UK
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